WHY LUXURY EYEWEAR IS A LIE
REFUND POLICY
FAYONIX® RETURN & REFUND POLICY
At FAYONIX®, we want you to love your new eyewear! If something isn’t quite right, we’ve made returns simple and hassle-free. Here’s everything you need to know.
14-DAY-EASY RETURNS
You have 14 days from the date you receive your order to request a return.
WHAT CAN BE RETURNED?
To qualify for a return, items must be new, unused, and in their original packaging.
HOW TO RETURN AN ITEM
-
Send an E-Mail to hello@fayonix.com to start the process.
-
Follow the instructions to start your return.
-
We’ll send you detailed instructions.
Important: Items sent back without an approved return request will not be accepted.
RETURN SHIPPING COSTS
-
Customers are responsible for return shipping costs unless:
-
We sent the wrong item.
-
The item is damaged or defective.
-
-
If your order arrives damaged or incorrect, we will cover the return shipping costs and provide a voucher code for the return process.
-
Customs clearance delays are beyond our control and are not a valid reason for a return.
REFUND PROCESS
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
If approved, refunds will be issued to your original payment method within 14 business days.
-
Processing times may vary depending on your bank or payment provider.
EXCHANGES
-
If you need a different size or style, you can request an exchange during the return process.
-
Exchanges are subject to product availability.
DEFECTIVE OR DAMAGED ITEMS
If you receive a damaged or defective product, contact us immediately. We’ll guide you through the return process and arrange for a replacement or refund.
CANCELING AN ORDER
-
We process orders quickly, so cancellations or changes may not always be possible.
-
Once a shipping confirmation with tracking details has been sent, orders cannot be changed or canceled.
-
If you need to cancel, email us at hello@fayonix.com as soon as possible, and we’ll do our best to assist you.
NEED ASSISTENCE?
For any questions or concerns, contact our customer care team at hello@fayonix.com.
Thank you for choosing FAYONIX®! We’re excited for you to enjoy your new eyewear. 😎
THE REVIEWS SPEAK LOUDER THAN WE DO
Over 10,000 people who refused to overpay for quality.
OKAY BUT THE 1+1 FREE DEAL?? THAT’S WHAT MADE ME TRY IT AND I’M SO GLAD I DID. I EXPECTED ‘OKAYISH’ QUALITY BUT IT’S ACTUALLY SO CUTE AND FEELS PREMIUM. I KEPT ONE AND GAVE THE OTHER TO MY BESTIE AND NOW WE’RE BOTH OBSESSED. IF YOU’RE THINKING ABOUT IT… JUST DO IT.
I JUST WANTED TO SAY I AM OBSESSED WITH YOUR EYEWEAR, EVERYTHING LOOKS SO FRESH AND CHIC. MY BOYFRIEND AND I GOT MATCHING PAIRS OF MODEL 10 AND THEY SUIT US BOTH SO WELL! THANK YOU XX
DIDN’T EXPECT IT BUT I GET ASKED WHERE I GOT THESE ALL THE TIME. MAKES ME FEEL LIKE I’M WEARING SOMETHING WAY MORE EXPENSIVE.
NEVER SEEN GLASSES THAT GOOD. SAFELY ARRIVED AT MY DOOR IN LESS THAN 6 DAYS.
I OWN SHADES FROM EXPENSIVE BRANDS AND THESE HONESTLY FEEL JUST AS SOLID IN HAND—FOR A FRACTION OF THE COST. NO REGRETS.
BOUGHT A PAIR FOR MYSELF AND GAVE THE SECOND PAIR TO MY BROTHER. THE PACKAGING WAS SO NICE IT FELT LIKE A PROPER GIFT.
TOOK THEM ON A TRIP TO SPAIN AND WORE THEM EVERY SINGLE DAY. NO SCRATCHES, NO SLIPPING, AND THEY LOOKED GREAT IN ALL MY PHOTOS.
HONESTLY THOUGHT THEY’D JUST BE “OK” FOR THE PRICE… BUT THEY’RE WAY BETTER THAN EXPECTED. CLEAR VISION, COMFY, AND STYLISH.
OH MY GODNESS THE GLASSES LOOK EVEN BETTER IN MY HANDS!! CAN'T BELIEVE THEY LOOK SO GOOD. QUALITY IS AMAZING!
